The Silicon Jungle by David H. Rothman

■ ■ ■ TWENTY-TWO When will the new machine be available? Be especially wary in buying recently introduced computers—even from giants like Xerox. Maybe you should go ahead because they deliver more value; but don’t commit yourself even to a partial payment if you can’t pin the store down to a delivery date. Why not negotiate the right to withdraw your money any time you want before you formally accept the computer? TWENTY-THREE Will the store deliver your computer system and install it? For a small portable, obviously, that matters less than it would with a major office system. Remember, too, that you probably want your software all set to go. Even popular programs like WordStar may be too scary for you to _install_ yourself. The word “install” in this case refers to tinkering with software so it runs right on your machine for your use. TWENTY-FOUR If the store or other supplier is supplying the equipment over a period of time, can you break the contract into segments? That way, if the store or systems house doesn’t perform in the early stages, you’ve retained some leverage. TWENTY-FIVE What references can the store provide before you purchase a major system? Buying a computer isn’t that different from hiring a consultant or any other professional. Since you probably can’t fully understand the product, you at least have a right to know the reputation of the people offering it. In at least one case, in fact, a court ruled that the computer dealer in effect was functioning as a consultant and had more responsibilities to the buyer than he would have had if he had been selling a less complicated product. It’s an interesting ruling. And that’s it. Don’t count on it to protect you. TWENTY-SIX Will the store owner himself sign the contract? Remember, your trusty sales rep may be on his way out of town. ■ ■ ■ Rules for Buying a Used Computer