The Psychology of Management by Lillian Moller Gilbreth

CHAPTER VI

STANDARDIZATION ............................................. 139 Definition of Standardization--Relation of the Standard to the Task and the Incentive--Relation of the Standard to Psychology--Purpose of Standardization--Standardization Under Traditional Management--Standardization Under Transitory Management--Value of Systems--Standardization Under Scientific Management--Relation of Standard to Measurement--Scope of Standardization Under Scientific Management--Permanence of Results--Needs of Standardization Likened to Needs in Field of Spelling--Standard Nomenclature--Advantages of Mnemonic Symbols--Standard Phraseology--The Standard Man--Standard Means of Conveying Information--Definition of the Instruction Card--Detailed Description of the Instruction Card--Value of Standard Surroundings--Necessity for Proper Placing of the Worker--Standard Equipment--Standard Tools and Devices--Standard Clothing--Standard Methods--Rest from Fatigue--Standardization of Work with Animals--Standard Quality--Standard "Method of Attack"--Summary: (a) Effect of Standardization on the Work; (b) Effect of Standardization on the Worker; (c) Progress of Standardization Assured.