The Psychology of Management by Lillian Moller Gilbreth

RECORDS AND PROGRAMMES ...................................... 183 Definition of Record--Records Under Traditional Management--Records Under Transitory Management--Records Under Scientific Management--Criterion of Records--Records of Work and Workers--Records of Initiative--Records of Good Behavior--Records of Achievement--Records of "Exceptions"--Posting of Records--Summary of Results of Records to Work and Worker--Definition of Programme--Programmes Under Traditional Management--Programmes Under Transitory Management--Programmes Under Scientific Management--Programmes and Routing--Possibility of Prophecy Under Scientific Management--Summary of Results of Programmes to Work and Worker--Relation Between Records and Programmes--Types of Records and Programmes--Interrelation of Types--Illustrations of Complexity of Relations--Possibilities of Eliminating Waste--Derivation of the Programme--Summary: (a) Effect of Relations Between Records and Programmes on the Work; (b) Effect on the Worker.